UK Standard Delivery (3 - 5 working days Monday - Friday)
- FREE UK standard delivery on all orders over £75
- £2.75 on orders under £75 - (Royal Mail)
European Delivery (Within EEC - Allow 5 - 10 working days)
EU Standard Shipping - £7.95
EU Tracked Shipping - £15
International (Outside EEC)
- Please email us at email@example.com if you would like to order and live outside the UK. We will get back to you with a quote for delivery before we ship.
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days of delivery. The cost of the return is payable by the customer. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service and retain your proof of postage as we cannot accept liability for goods lost in transit. Please email us at firstname.lastname@example.org before any return is made so we are ready for its arrival and therefore will minimise the time for a refund.
Inside your package, please
- Print your name
- Print your order number
- Highlight the item(s) being returned
- Include the reason for return
Address your package to :
Please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly. We cannot accept returned items which were not purchased from our online store.
Defects, incomplete orders, or incorrect delivery
If you are returning your items due to defects or incorrect delivery, please contact us by email at email@example.com and we will endeavour to deal with your issue promptly. We will refund return postage for any faulty items sent back.
We aim to process your return within 7 working days of receipt into our warehouse. The refund will be made to the same card or paypal account used to make the purchase. Please note, it may take 5-10 working days for the funds to appear in your account- this will vary from bank to bank.
Your statutory rights remain unaffected.